For capable-but-hesitant performers, use questions and reassurance to build _confidence_
Building Confidence in Tech Tasks SCENARIO · SUPPORTING A TEAM MEMBER Jamie is hesitant about implementing a new project management tool for her team. The situation 0:00 The exchange 0:03 The takeaway 0:30 Alex I noticed you seem uncertain about the new project management tool. 0:08 Jamie Yeah, it feels overwhelming, and I’m not sure where to start. 0:12 What specific features do you find challenging? 0:15 The reporting features look complicated to me.
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