COMMUNICATION-INFLUENCE1 MIN READ
Supporting Team Performance
Use questions and reassurance to support a capable but hesitant performer.
Supporting Team Performance SCENARIO · BUILDING CONFIDENCE Amelia, the HR manager, guides Jake, a new compliance officer, through a challenging task. The situation 0:00 The exchange 0:03 The takeaway 0:30 Amelia Jake, I see you're unsure about the new compliance report. 0:07 Jake Yeah, I'm not quite sure how to approach it. 0:09 What do you think the first step should be? 0:12 Maybe I should review the previous reports?
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