COMMUNICATION-INFLUENCE1 MIN READ
Addressing Team Concerns
Use *Contrasting* to clarify intentions and rebuild safety in tough conversations.
Addressing Team Concerns SCENARIO · GIVING FEEDBACK Laura needs to clarify feedback with Jordan, who feels defensive about a project delay. The situation 0:00 The exchange 0:03 The takeaway 0:27 Laura Jordan, I don’t want you to think I blame you for the project delay. 0:08 Jordan I don’t, but it feels like you're saying it’s all on me. 0:11 What I do mean is that we all share responsibility for our project outcomes. 0:16 Okay, I see that. But I still feel pressured.
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