COMMUNICATION-INFLUENCE1 MIN READ
Navigating Team Feedback
When a conversation turns defensive, use _Contrasting_ to rebuild safety first.
Navigating Team Feedback SCENARIO · GIVING FEEDBACK Maya is giving feedback to Jason after he submitted a rushed project. The situation 0:00 The exchange 0:03 The takeaway 0:25 Maya Jason, I want to clarify that I’m not saying you didn’t try your best. 0:08 Jason I just feel like I rushed it to meet the deadline. 0:10 What I do mean is that the quality just didn’t meet our usual standards. 0:15 I understand; I’ll make sure to focus on quality next time.
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