COMMUNICATION-INFLUENCE1 MIN READ
Navigating Client Feedback
Use _Contrasting_ to clarify misunderstandings when conversations get defensive.
Navigating Client Feedback SCENARIO · CLIENT FEEDBACK Julia and Mark are discussing feedback from a client that seems overly negative. The situation 0:00 The exchange 0:03 The takeaway 0:20 Julia Mark, I want to clarify something about the client feedback. 0:07 Mark Are you saying it’s not important? 0:08 I don’t mean that at all; their concerns are valid. 0:12 Then what do you mean?
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