COMMUNICATION-INFLUENCE1 MIN READ
Navigating Product Feedback
Use _Contrasting_ to rebuild safety in tough conversations before diving into the issues.
Navigating Product Feedback SCENARIO · GIVING FEEDBACK During a team meeting, Sarah expresses concern about Tom's product design changes. The situation 0:00 The exchange 0:03 The takeaway 0:28 Sarah Tom, I don't want you to think I dislike your design work. 0:07 Tom I didn't think that, but I'm feeling a bit defensive. 0:10 What I do mean is that I see issues that need addressing to fit user needs. 0:16 Okay, I appreciate hearing that. What issues do you see?
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