COMMUNICATION-INFLUENCE1 MIN READ
Navigating a Tough Feedback Session
Use Contrasting to rebuild safety in a conversation before discussing facts.
Navigating a Tough Feedback Session SCENARIO · MANAGING FEEDBACK Jamie feels defensive after receiving feedback on her recent project performance. The situation 0:00 The exchange 0:03 The takeaway 0:25 Alex Jamie, I don't want you to think I've overlooked your hard work. 0:07 Jamie But that’s how it feels. I’ve put in so much effort. 0:11 I understand, and I truly appreciate your efforts on this project. 0:15 Then why the negative feedback?
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