COMMUNICATION-INFLUENCE1 MIN READ
Rebuilding Trust After Feedback
Use Contrasting to rebuild _trust_ and safety in tough conversations.
Rebuilding Trust After Feedback SCENARIO · ADDRESSING CONCERNS During a performance review, Lisa feels defensive about her recent project feedback from Omar. The situation 0:00 The exchange 0:03 The takeaway 0:28 Omar Lisa, I want to clarify that I’m not saying you didn't work hard on the project. 0:08 Lisa It felt like my efforts were being dismissed, though. 0:12 What I do mean is that there are specific areas we can improve for next time. 0:16 I appreciate that, but I need to know I’m being heard.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in