COMMUNICATION-INFLUENCE1 MIN READ
Active Listening in Leadership
Always reflect back what you heard, then ask the right question to move forward.
Active Listening in Leadership SCENARIO · ADDRESSING WORKLOAD CONCERNS During a team meeting, a member feels overwhelmed by their workload and needs support. The situation 0:00 The exchange 0:03 The takeaway 0:27 Sarah Tom, it sounds like you’re feeling overwhelmed with your current projects. 0:07 Tom Yes, it's been tough to keep up with everything in the timeline. 0:11 So, you’re struggling to meet the deadlines on multiple projects, is that right? 0:15 Exactly, I’m worried I won’t deliver quality work.
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