COMMUNICATION-INFLUENCE1 MIN READ
Building Customer Rapport
Use active listening to reflect concerns, then ask questions that drive the conversation forward.
Building Customer Rapport SCENARIO · HANDLING OBJECTIONS During a sales call, Sarah feels the client is hesitant about the product's price. The situation 0:00 The exchange 0:03 The takeaway 0:31 Mike I hear you’re concerned about the pricing compared to your budget. 0:07 Sarah Yes, it feels a bit higher than we initially planned. 0:10 So, your budget is tight and you’re unsure about the investment, right? 0:14 Exactly, I want to ensure we get the best value.
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