Active listening involves reflecting what you heard, then asking a question to move forward.
Navigating Project Change SCENARIO · SUPPORTING A TEAM MEMBER Jenna feels stressed about the recent project changes and needs support from her manager. The situation 0:00 The exchange 0:03 The takeaway 0:35 Marcus Jenna, I heard you’re feeling overwhelmed by the recent changes to the project. 0:09 Jenna Yes, it’s really hard to keep up with everything that’s shifting. 0:12 So, it sounds like the pace of change is really causing you stress. 0:16 Exactly, I’m not sure how to adapt quickly enough.
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