COMMUNICATION-INFLUENCE1 MIN READ
Handling Employee Concerns
To practice active listening, reflect back what you heard then ask a clarifying question.
Handling Employee Concerns SCENARIO · ADDRESSING POLICY CHANGES A team member approaches with concerns about the new policy changes. The situation 0:00 The exchange 0:03 The takeaway 0:33 Samantha Jordan, it sounds like you’re worried about how the new policy affects your team. 0:08 Jordan Yes, I feel like the changes could lead to confusion and low morale. 0:12 So, you're saying the uncertainty might impact team spirit and engagement. 0:17 Exactly, and I want to ensure everyone understands the new rules.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in