COMMUNICATION-INFLUENCE1 MIN READ
Negotiating Customer Pricing
When negotiating, identify the underlying interests beyond stated positions.
Negotiating Customer Pricing SCENARIO · NEGOTIATING Jamie wants to lower the price for a key client but faces resistance from Sam. The situation 0:00 The exchange 0:03 The takeaway 0:34 Jamie I understand you want a 15% discount on our services for next quarter. 0:08 Sam Yes, our budget constraints require it to stay viable. 0:12 It sounds like you’re really focused on keeping costs low for your team. 0:16 Exactly, we can’t exceed our budget.
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