COMMUNICATION-INFLUENCE1 MIN READ
Finding Common Ground in Conflict
Always look for underlying interests, not just stated positions, to find solutions.
Finding Common Ground in Conflict SCENARIO · RESOLVING CONFLICT Alex is frustrated about a project deadline, while Jamie feels rushed and under-resourced. The situation 0:00 The exchange 0:03 The takeaway 0:35 Alex I understand you're concerned about the project deadline, Jamie. 0:07 Jamie Yes, I feel like we can't deliver the quality we need in this time. 0:11 It sounds like quality is really important to you. Is that right? 0:15 Absolutely, I want to ensure we meet our standards.
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