COMMUNICATION-INFLUENCE1 MIN READ
Improving Customer Calls
Use feedforward to give specific suggestions for future improvement.
Improving Customer Calls SCENARIO · GIVING FEEDBACK Maya reflects on a recent customer call where the pitch didn't go well. The situation 0:00 The exchange 0:03 The takeaway 0:29 Liam Maya, I noticed the last customer call had some challenges. 0:07 Maya Yes, I felt I didn't connect with the client. 0:10 Next time, focus on asking more open-ended questions. 0:14 That makes sense. What else?
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in