COMMUNICATION-INFLUENCE1 MIN READ
Future Design Improvements
Use *feedforward* to focus on future improvements instead of past mistakes.
Future Design Improvements SCENARIO · GIVING FEEDBACK After a product launch meeting, Alex and Jordan discuss the recent feedback on user experience. The situation 0:00 The exchange 0:03 The takeaway 0:31 Alex Jordan, I appreciate your user research insights, especially about the navigation issues. 0:09 Jordan Thanks, Alex! I wish we had anticipated those problems earlier. 0:14 Next time, let's involve testers earlier in the process to gather feedback. 0:18 That makes sense! What else should we do?
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