Use SBI to give clear and actionable feedback to improve performance.
Effective Feedback in Sales Calls SCENARIO · GIVING FEEDBACK Jenna just wrapped up a tough client call without addressing key concerns. The situation 0:00 The exchange 0:03 The takeaway 0:31 Mark Jenna, can we talk about your call with the client from this morning? 0:07 Jenna Sure, I felt I handled their concerns well. 0:10 In that call, you didn't address their main issue about pricing. 0:14 I see, I thought it was implied.
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