COMMUNICATION-INFLUENCE1 MIN READ
Gaining Confidence with Support
Use questions and reassurance to draw out confidence when supporting others.
Gaining Confidence with Support SCENARIO · BUILDING CONFIDENCE Lisa has been struggling with a new project management tool and needs encouragement to move forward confidently. The situation 0:00 The exchange 0:03 The takeaway 0:30 Mark Hey Lisa, how do you feel about the project management tool so far? 0:07 Lisa I’m not sure, I keep getting confused with some features. 0:11 What specific features are giving you trouble? 0:13 I have issues with task assignment and tracking progress.
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