Use questions and reassurance to support capable performers in their role.
Supporting a Capable Performer SCENARIO · ENCOURAGING SALES SUCCESS Jordan is hesitant about closing a deal with a new client after multiple follow-ups. The situation 0:00 The exchange 0:03 The takeaway 0:34 Alex Hey Jordan, you've been working hard on that client. How do you feel about moving forward? 0:08 Jordan I’m not sure. I feel like I might not have all the answers yet. 0:13 What do you think is holding you back? Let's talk it through. 0:17 I guess I need more confidence in how to present our solution.
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