COMMUNICATION-INFLUENCE1 MIN READ
Navigating a Difficult Conversation
Use the GROW model to guide effective *communication* and address challenges collaboratively.
Navigating a Difficult Conversation SCENARIO · DISCUSSING PERFORMANCE Sarah has to address a team member's missed deadlines in a one-on-one meeting. The situation 0:00 The exchange 0:03 The takeaway 0:34 Sarah Tom, what is your goal for improving your deadlines on our project? 0:07 Tom I want to ensure my tasks are completed on time. 0:11 What’s the reality right now in terms of your workload? 0:14 I'm juggling multiple projects, and it's been tough to keep up.
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