COMMUNICATION-INFLUENCE1 MIN READ
Improving Client Follow-ups
Using the GROW model helps structure conversations for effective goal setting and accountability.
Improving Client Follow-ups SCENARIO · COACHING A SALES REP Rachel struggles with timely follow-ups after client meetings and seeks guidance on improving. The situation 0:00 The exchange 0:03 The takeaway 0:29 Tom Rachel, what’s your goal for follow-ups after client meetings? 0:07 Rachel I want to follow up within 24 hours to keep the momentum. 0:11 What’s the current reality for you with follow-ups? 0:13 I often wait several days before reaching out.
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