COMMUNICATION-INFLUENCE1 MIN READ
Direct Customer Feedback
Care personally and challenge directly to foster growth and success.
Direct Customer Feedback SCENARIO · GIVING FEEDBACK Jordan just delivered a presentation that didn't resonate with a potential client. The situation 0:00 The exchange 0:03 The takeaway 0:29 Sam Jordan, I appreciate your effort in that presentation. 0:07 Jordan Thanks, Sam. I thought it went well. 0:09 But, honestly, you missed key client needs that we discussed. 0:13 I see, I thought I covered them.
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