Use Contrasting to rebuild safety in a conversation that has turned defensive.
Rebuilding Trust During Conflict SCENARIO · ADDRESSING DEFENSIVENESS Jenna needs to address Chris's defensive reaction during a performance review discussion. The situation 0:00 The exchange 0:03 The takeaway 0:26 Jenna Chris, I don’t mean that I think you’re not capable. 0:06 Chris Then why are you saying my performance isn’t meeting expectations? 0:10 What I do mean is that I see potential for you to improve. 0:14 I appreciate that, but it feels like I’m being attacked.
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