COMMUNICATION-INFLUENCE1 MIN READ
Handling Customer Objections Effectively
Use Contrasting to clarify misunderstandings and rebuild safety in conversations.
Handling Customer Objections Effectively SCENARIO · RESPONDING TO FEEDBACK A customer success manager addresses a team member's defensive reaction to client feedback. The situation 0:00 The exchange 0:03 The takeaway 0:25 Jordan I know you’re feeling like the client is being unreasonable. 0:07 Alex Yeah, but they don’t understand our product's capabilities! 0:10 I don’t mean to say the client is right; I mean what they want is unclear. 0:15 So, we should just ignore their feedback?
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