COMMUNICATION-INFLUENCE1 MIN READ
Navigating Feedback with Confidence
Use Contrasting to clarify what you don't mean and what you do mean to rebuild safety.
Navigating Feedback with Confidence SCENARIO · GIVING FEEDBACK Natalie feels defensive after receiving feedback from her manager, Mark, during a review meeting. The situation 0:00 The exchange 0:03 The takeaway 0:28 Mark Natalie, I don't want you to feel like I’m criticizing your entire approach. 0:07 Natalie I just feel like I’m being attacked for my work over the last quarter. 0:11 What I mean is, I appreciate your hard work and the projects you've led. 0:16 I wasn’t expecting that; I thought you were upset about my results.
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