COMMUNICATION-INFLUENCE1 MIN READ
Navigating Employee Performance
Use _Contrasting_ to clarify misunderstandings and restore safety in conversations.
Navigating Employee Performance SCENARIO · HANDLING FEEDBACK Jordan, a People Ops manager, addresses a defensive employee about performance feedback. The situation 0:00 The exchange 0:03 The takeaway 0:24 Jordan Sam, I don’t mean to say you aren’t trying hard. 0:06 Sam I feel like I’m putting in a lot of effort! 0:09 I do see your effort, and that’s important to our team. 0:12 So what's the issue then?
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