Use active listening to reflect what you hear, then ask a question to move forward.
Active Listening in Leadership SCENARIO · ADDRESSING CONCERNS Jenna wants to address Mark's concerns about team communication during their weekly check-in. The situation 0:00 The exchange 0:03 The takeaway 0:31 Jenna Mark, it sounds like you're feeling frustrated about the team communication issues. 0:08 Mark Yes, exactly! It's affecting our project deadlines and morale. 0:13 So you're saying clear communication is crucial for our deadlines and team spirit. 0:17 Exactly! I need more support to make sure everyone is on the same page.
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in