COMMUNICATION-INFLUENCE1 MIN READ
Using Active Listening
Always reflect back what you heard before asking a question to show you’re listening.
Using Active Listening SCENARIO · ADDRESSING CONCERNS During a team meeting, Sarah expresses her concerns about project deadlines. The situation 0:00 The exchange 0:03 The takeaway 0:30 Michael I hear you’re worried about meeting the project deadlines, is that right? 0:07 Sarah Yes, I think we’re pushing too hard and I’m concerned about burnout. 0:12 So, you’re saying that workload is a big concern for team morale? 0:16 Exactly, I feel we need to reassess our timeline.
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