COMMUNICATION-INFLUENCE1 MIN READ
Active Listening in Design
Always reflect back before asking questions to clarify and move forward.
Active Listening in Design SCENARIO · GATHERING FEEDBACK Jenna is seeking feedback from Tom about a new product design concept. The situation 0:00 The exchange 0:03 The takeaway 0:36 Jenna Tom, you mentioned the user interface feels cluttered and hard to navigate. 0:08 Tom Yes, that's correct. It overwhelms users with too many options. 0:12 So, you're suggesting we simplify the layout to improve user experience? 0:17 Exactly! A cleaner design could enhance usability significantly.
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