COMMUNICATION-INFLUENCE1 MIN READ
Client Feedback Session
Always reflect back what you heard before asking your question to clarify.
Client Feedback Session SCENARIO · CLIENT CONCERNS During a client meeting, Alex expresses concerns about the latest marketing campaign's effectiveness. The situation 0:00 The exchange 0:03 The takeaway 0:37 Jordan I hear you saying the last campaign didn’t resonate with our audience as expected. 0:09 Alex Yes, it felt like we missed the mark on connecting with them. 0:12 So, to confirm, you're looking for ways to improve our messaging? 0:17 Exactly, I think we need a more targeted approach.
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