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COMMUNICATION-INFLUENCE1 MIN READ

Negotiating a Software Update

Look past positions to understand interests, then propose options that satisfy both sides.

Negotiating a Software Update SCENARIO · DISCUSSING TIMELINES Maya and Jordan discuss the timeline for a critical software update at their tech firm. The situation 0:00 The exchange 0:03 The takeaway 0:38 Maya Jordan, I hear you want to delay the software update for more testing. 0:07 Jordan Yes, I think we need to ensure quality before release. 0:11 I understand that quality is important, but we need to meet our launch deadline. 0:16 True, but if we rush, we might face bigger problems later.

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