COMMUNICATION-INFLUENCE1 MIN READ
Handling Customer Feedback
Use *feedback* to shape future actions, not to dwell on past mistakes.
Handling Customer Feedback SCENARIO · GIVING FEEDBACK Morgan just received negative feedback from a customer about a recent project delivery. The situation 0:00 The exchange 0:03 The takeaway 0:32 Alex Morgan, I saw the feedback from the customer about the project delivery. 0:08 Morgan Yes, it was disappointing to hear that. 0:11 Next time, consider checking in with them more frequently for updates. 0:15 That makes sense, I should have stayed more connected.
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