COMMUNICATION-INFLUENCE1 MIN READ
Handling Customer Objections
Always acknowledge concerns, explore impacts, and find solutions collaboratively.
Handling Customer Objections SCENARIO · GIVING FEEDBACK A client raised concerns during a recent sales call about our pricing. The situation 0:00 The exchange 0:03 The takeaway 0:33 Emma Jack, during our last call with the client, they said our pricing was too high. 0:08 Jack I remember that; they seemed frustrated. 0:11 You responded by saying our product has great value, which is true. 0:16 Yes, I wanted to reassure them.
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