Use SBI to clarify *client* interactions for better communication and outcomes.
Addressing Client Meeting Dynamics SCENARIO · GIVING FEEDBACK During yesterday’s client meeting, I noticed some tension in the discussion between you and Sam. The situation 0:00 The exchange 0:03 The takeaway 0:32 Lisa When you interrupted Sam while he was presenting, it created confusion in our message. 0:08 Jake I thought I was clarifying, but it seems I misjudged the moment. 0:13 That interruption led the client to feel uncertain about our proposal. 0:17 I didn’t realize the impact of my actions. What should I do next?
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