When supporting a capable-but-hesitant performer, ask questions to build _confidence_ and encourage feedback.
Building Confidence in Challenges SCENARIO · SUPPORTING DEVELOPMENT Jessica struggles to adapt to new project management tools after recent changes. The situation 0:00 The exchange 0:03 The takeaway 0:36 Mark I noticed you've been hesitant with the new tools, Jessica. What do you think is challenging you? 0:08 Jessica I feel overwhelmed with all the features. I'm not sure where to start. 0:12 That’s understandable. Which feature do you think you could try first? 0:16 Maybe the task tracking? I think I can manage that.
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