For capable but hesitant employees, use questions and reassurance to guide them.
Helping with software integration SCENARIO · SUPPORTING A COLLEAGUE Sam is hesitant about integrating the new software into her workflow. The situation 0:00 The exchange 0:03 The takeaway 0:29 Alex Sam, I see you’re unsure about the software integration. 0:07 Sam Yeah, I’m not confident in my skills with it yet. 0:10 What specific areas of the integration are making you hesitant? 0:14 I’m unsure about the data migration process.
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