COMMUNICATION-INFLUENCE1 MIN READ
Coaching a sales rep
Use the GROW model to structure your coaching conversations effectively.
Coaching a sales rep SCENARIO · COACHING CONVERSATION Jenna needs to upsell a key client but feels unsure about her approach. The situation 0:00 The exchange 0:03 The takeaway 0:35 Mark Jenna, what’s your goal for this client meeting? 0:07 Jenna I want to upsell our new software package to them. 0:10 Great! What’s your reality now regarding their current needs? 0:15 They seem satisfied with what they have, so I'm uncertain.
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