COMMUNICATION-INFLUENCE1 MIN READ
Navigating Employee Complaints
Use the GROW model to resolve _employee_ complaints effectively.
Navigating Employee Complaints SCENARIO · RESOLVING COMPLAINTS Maria wants to resolve a recent employee complaint about workplace conduct effectively. The situation 0:00 The exchange 0:03 The takeaway 0:27 James Maria, what is your goal with the employee complaint? 0:06 Maria I want to ensure it's handled fairly and promptly. 0:10 What’s the reality of how we're addressing it now? 0:12 We haven't set up a meeting yet to discuss it.
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