COMMUNICATION-INFLUENCE1 MIN READ
Client Follow-Up Feedback
To succeed, always *care personally* and *challenge directly* in feedback.
Client Follow-Up Feedback SCENARIO · GIVING FEEDBACK After a team meeting, Alex needs to give Kim feedback on her client interaction. The situation 0:00 The exchange 0:03 The takeaway 0:28 Alex Hey Kim, let's talk about your last client follow-up. 0:07 Kim Sure, what did you think? 0:09 I care about your success, but you missed some key points in that call. 0:13 What do you mean exactly?
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