Use *Contrasting* to clarify intentions and rebuild safety in tough conversations.
Addressing Miscommunication SCENARIO · REBUILDING SAFETY Maria is concerned about Tom's recent performance and wants to address it without causing defensiveness. The situation 0:00 The exchange 0:03 The takeaway 0:26 Maria Tom, I know it might seem like I'm questioning your abilities. 0:07 Tom Yes, it feels like you don’t trust my work. 0:10 But what I really mean is that I want to support you and help improve things. 0:14 I appreciate that, but I still feel uneasy about this conversation.
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