COMMUNICATION-INFLUENCE1 MIN READ
Navigating Defensive Conversations
Use _Contrasting_ to rebuild safety in tough conversations.
Navigating Defensive Conversations SCENARIO · REBUILDING TRUST Alex and Jamie have a tense back-and-forth about recent project delays. The situation 0:00 The exchange 0:03 The takeaway 0:22 Alex Jamie, I don’t think you’re careless with your work. 0:06 Jamie But that’s what it sounds like when you say that! 0:09 What I do mean is that we can improve our process together. 0:12 I want to understand what I can do better.
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