COMMUNICATION-INFLUENCE1 MIN READ
Handling Defensive Feedback
Use contrasting to clarify what you don't mean, then express what you do mean.
Handling Defensive Feedback SCENARIO · FEEDBACK SESSION Alex is upset after receiving feedback on his marketing strategy from Jamie, his manager. The situation 0:00 The exchange 0:03 The takeaway 0:24 Jamie Alex, I want to clarify that I’m not saying your ideas lack value. 0:08 Alex But it feels like you don't appreciate my work. 0:11 What I mean is, I truly value your creativity and insights. 0:15 I just want to improve our results, that’s all.
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