COMMUNICATION-INFLUENCE1 MIN READ
Navigating a Tough Discussion
Use Contrasting to clarify misunderstandings and rebuild safety in conversations.
Navigating a Tough Discussion SCENARIO · ADDRESSING RESISTANCE Chris needs to address Jess's resistance to a new strategy in their marketing team meeting. The situation 0:00 The exchange 0:03 The takeaway 0:24 Chris Jess, I don’t mean to say your ideas aren't valuable. 0:07 Jess Well, it feels like you're dismissing my concerns. 0:10 What I do mean is that we need to find a way to integrate all ideas. 0:14 I just want to make sure we're considering all options.
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