COMMUNICATION-INFLUENCE1 MIN READ
Addressing Feedback on Software Updates
Use _Contrasting_ to rebuild safety by clarifying what you don’t and do mean.
Addressing Feedback on Software Updates SCENARIO · GIVING FEEDBACK Jamie is frustrated after receiving harsh feedback on a recent software update he implemented. The situation 0:00 The exchange 0:03 The takeaway 0:30 Jordan Jamie, I want to clarify that I'm not saying your update was a complete failure. 0:08 Jamie I felt like that feedback was really harsh and unfair. 0:12 What I mean is, the update has great potential, but it needs some adjustments. 0:18 I appreciate that, but it felt overwhelming to hear.
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