COMMUNICATION-INFLUENCE1 MIN READ
Navigating Employee Feedback
Use _Contrasting_ to clarify when conversations get tense or defensive.
Navigating Employee Feedback SCENARIO · GIVING FEEDBACK A manager needs to address an employee’s recent performance issues without escalating tensions. The situation 0:00 The exchange 0:03 The takeaway 0:24 Jenna Mark, I don't mean to say you aren't capable of handling your tasks. 0:07 Mark It sounds like you think I’m not doing my job well. 0:10 What I do mean is there have been some consistent performance issues. 0:14 I see, but I didn't know it was that bad.
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