COMMUNICATION-INFLUENCE1 MIN READ
Delegating Client Follow-Ups
Use the *delegation ladder* to build confidence and skills in team members.
Delegating Client Follow-Ups SCENARIO · DELEGATING Maria wants to teach Jake how to handle client follow-ups effectively. The situation 0:00 The exchange 0:03 The takeaway 0:24 Maria Jake, let’s practice client follow-ups together. 0:06 Jake Sure, how do we start? 0:08 First, I’ll demonstrate a follow-up call. Just watch. 0:12 Got it! I’m ready.
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