COMMUNICATION-INFLUENCE1 MIN READ
Active Listening in Leadership
Always reflect back what you heard, then ask a question to move forward.
Active Listening in Leadership SCENARIO · HANDLING FRUSTRATIONS Jenna hears Mark express frustration about team communication issues during a meeting. The situation 0:00 The exchange 0:03 The takeaway 0:35 Jenna Mark, it sounds like you’re feeling really frustrated with how our team communicates. 0:08 Mark Yes, exactly! It's causing delays and confusion in our projects. 0:13 So, you’re saying the communication gaps are affecting our project timelines? 0:18 Yes, that's right! We need to address this urgently.
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