COMMUNICATION-INFLUENCE1 MIN READ
Enhancing Client Conversations
Always reflect back what you heard, then ask a question to move forward.
Enhancing Client Conversations SCENARIO · HANDLING CLIENT CONCERNS James feels frustrated after a challenging call with a client about project delays. The situation 0:00 The exchange 0:03 The takeaway 0:36 Sofia It sounds like you felt really frustrated about the client's concerns over the project delays. 0:08 James Yes, they were unhappy and I didn’t know how to address it. 0:12 Just to confirm, you’re worried the client may lose confidence in us? 0:16 Exactly. I want to reassure them without making excuses.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in