COMMUNICATION-INFLUENCE1 MIN READ
Active Listening in Action
Always reflect first, then ask a question to clarify or move forward.
Active Listening in Action SCENARIO · PROJECT UPDATE Sarah is updating Daniel about a project delay caused by unexpected vendor issues. The situation 0:00 The exchange 0:03 The takeaway 0:28 Daniel So, you’re saying the vendor is delayed, which impacts our timeline? 0:08 Sarah Exactly, we won’t have the materials until next week. 0:11 Got it. What options do you think we have to keep the project on track? 0:15 We could expedite shipping or look for an alternative supplier.
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