COMMUNICATION-INFLUENCE1 MIN READ
Client Feedback Session
Always reflect back what you heard, then ask a question to move forward.
Client Feedback Session SCENARIO · CLIENT FEEDBACK Nina is discussing client feedback with Mark, the marketing strategist, to improve their campaign. The situation 0:00 The exchange 0:03 The takeaway 0:32 Nina Mark, I hear you're concerned the client feels our campaign isn’t resonating with their audience. 0:09 Mark Exactly, they mentioned a disconnect between our messaging and their brand identity. 0:15 So, you’re saying the messaging isn't aligning with their brand identity? 0:19 Yes, and it’s causing frustration on their end.
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